What Does A Traveling Lifestyle Customer Service Specialist

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Client Service Specialist Task Clarification Template

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you lot volition respond customer queries and resolve problems via appropriate channels, maintain cognition of our products and services, obtain customer feedback, and provide training to new hires.

A height-notch Customer Service Specialist volition demonstrate excellent time management skills and be passionate about client service and self-improvement. Ideal candidates should be not bad make ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Client Service Specialist Responsibilities:

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you lot are not equipped to deal with.
Liaising with colleagues or managers to notice the best solutions to customers' problems.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional way at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services every bit they are introduced.
Attention workshops and meetings every bit required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

High schoolhouse diploma or GED.
Bachelor's degree in concern, communications, or a related field may be advantageous.
Practical feel with assistance desk software, such equally Zendesk, and CRM software, such as salesforce sales deject, may be required.
Previous experience in a client service role is preferred.
The power to reply appropriately under pressure.
Audio judgment and fantabulous problem-solving skills.
The power to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills.